Returns Policy

Shop with confidence

N O O Z

Returns & Exchanges

We want you to absolutely love your NOOZ pieces, but we understand that online shopping can be tricky. We're here to make things as smooth as possible.

How returns work

Step 01

Download the form

Print and fill in our Returns Form and enclose it with your items.

Step 02

Pack & post

Send your parcel to our Mosgiel address using a tracked courier service.

Step 03

Receive store credit

Once inspected (every Wednesday), we'll issue your store credit via email.

🇳🇿🇦🇺

NZ & Australia

Within 14 days of receiving your order

🌏

International orders

Within 31 days of receiving your order

Policy details

Returns Policy

If you're not completely happy with the style, fit, or size of a full-priced item, you can return it for a store credit.

Items must be:

  • Unworn, unwashed, and in original condition
  • All tags still attached
  • Returned with proof of purchase
Return shipping at buyer's expense

Final Sale Items

Please choose carefully — final sale items cannot be returned, exchanged, or credited.

If a sale item is returned to us, it will be sent back to you at your own expense.
No exceptions on sale items

In-Store Exchanges

Exchanges are only available in-store at our Mosgiel location.

Please bring:

  • Your items in original condition
  • Proof of purchase (email, invoice, or dispatch notice)

Our friendly team will help you find the perfect fit.

Faulty Items

We're sorry if your item isn't quite right. Contact us at sales@nooz.co.nz with your order number and photos of the issue.

Faulty item returns must:

  • Be reported within 90 days of purchase
  • Show a genuine manufacturer's fault
  • Not be damaged through wear, misuse, or accident
If approved, we'll send a prepaid return label. Including non-faulty items in the same parcel incurs a $12 charge ($7 shipping + $5 penalty).

Non-Returnable Items

  • Jewellery — no returns or exchanges for hygiene reasons
  • Final sale items
  • Items without proof of purchase
  • Items not in original condition or not following care instructions
If your order was paid via Afterpay, instalment payments will continue until the original item has been paid in full.

Colour Disclaimer

We do our best to accurately display product colours. However, due to variations in screen settings and manufacturing processes, slight differences in colour or texture may occur.

If you're unsure, feel free to reach out before ordering and we'll do our best to help.

sales@nooz.co.nz

Postal returns address

Send returns to

NOOZ
Attn: Returns
127 Gordon Road
Mosgiel 9024
New Zealand

We recommend using a tracked courier — returns are your responsibility until received by us.
Returns may take up to 14 business days to arrive and be processed. Shipping charges are not refundable.

Need a hand?

Questions or concerns?

Our team is happy to help with any returns, exchanges, or queries. We typically respond within one business day.

Email us Download returns form
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