Terms and Conditions

Shipping Information

NEW ZEALAND

All website orders will be dispatched within 3 business days of your credit card payment authorisation. Website orders are processed independently so we are unable to offer combined postage with Facebook and Instagram order.

Estimated delivery times are:

1-3 days Nationwide

3-5 days RURAL

Overnight Courierpost signature required bags  are used to ship within NZ and we charge a flat rate of $7.

INTERNATIONAL

Standard International Economy Post is $15 and can take up to 14 days to be delivered.

 

Easy Returns, Refunds & Exchanges

We really hope you will love everything you buy from us, but buying online can be hard, and here at N O O Z we understand this.  If, once you have received your clothing, you are not happy with the style, fit or perhaps item is faulty just let us know.  Any refunds must be requested within 48 hours of receiving item and this item must be returned within 7 working days to be eligible.  Items need to be returned to us within 7 days to be eligible for a refund

  • Proof of purchase is accompanied with the returned merchandise;
  • The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.
  • Postage on exchanges and unwanted garments are funded by the Buyer

Due to the nature of apparel manufacturing, we cannot guarantee the consistency of the exact colour of our apparel. Apparel fabric, may have variations in colour, hue and texture because of manufacturing processes. We endeavour to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colour you see depends on the monitor you are using, we cannot guarantee that your monitor's display of any colour will be completely accurate.

RETURN CONDITIONS ON FAULTY GARMENTS

Our apologies if you receive a faulty garment due to the manufacturers process or an item you believe has been falsely represented by N O O Z.  Please contact us, within 48 hours of receiving, to let us know the problem and we will get the matter sorted asap.  

Items need to be returned to us within 90 days after the original purchase date to be eligible for a replacement, to be repaired or to be refunded.  Unfortunately we cannot cover a fault or damage caused by wear and tear, improper use or accident.

Please be aware that returns will not be accepted if:

- No proof of purchase can be provided.

- The care instructions have not been followed correctly.

- The fault has been caused due to lack of care for the item, or accident.

N O O Z accept no responsibility for returned items lost, we suggest you return via tracked NZ Post or Courier, so you can trace its progress.