Easy Returns and Refunds

No Returns on Final Sale Items

Any sale item/s returned to us will need to be sent back to you, at your expense.

NOOZ Return Policy

We really hope you will love everything you buy from us, but buying online can be hard, and here at N O O Z we understand this.  If, once you have received your clothing, you are not happy with the style, fit or sizing please email us at sales@nooz.co.nz.  From receipt of your order you have 14 days for Australia and New Zealand orders, or 31 days for all other countries to return items with proof of purchase.

  • Proof of purchase is accompanied with the returned merchandise;
  • The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.
  • Postage on unwanted garments are funded by the Buyer
  • No returns/credits or exchanges on jewellery
  • No returns/exchanges on sale items

We can either give you a credit or give you a full refund on the item(s) to the value of returned items.


  • Please take your order confirmation, dispatch notice or invoice along with the items you wish to exchange or refund. Our store staff will be happy to help you.
  • Every Wednesday all returns will be inspected and processed.


  • When you return an item by post, please download, complete and enclose the returns form. We will refund the value of returned items not postage costs.
  • It can take up to 14 days for us to receive your return depending on your location and which postal service you use. We recommend you send your return parcel on a tracked service as all returns remain the responsibility of the purchaser until received by NOOZ.
  • Every Wednesday all returns will be inspected and processed. 
  • In all cases, the items returned must be in their original condition. Any item in unsuitable condition will need to be sent back to you, at your expense.
  • Any refund will automatically be issued to the card or service (ie Afterpay/Laybuy) used to make the original purchase.


Our apologies if you receive a faulty garment due to the manufacturers process or an item you believe has been falsely represented by N O O Z.  Please contact us, within a reasonable amount of time, to let us know the problem and we will get the matter sorted asap. Email for faulty items is: sales@nooz.co.nz

Items need to be returned to us within 90 days after the original purchase date to be eligible for a replacement, to be repaired or to be refunded.  Unfortunately we cannot cover a fault or damage caused by wear and tear, improper use or accident.

Please be aware that returns will not be accepted if:

- No proof of purchase can be provided.

- The care instructions have not been followed correctly.

- The fault has been caused due to lack of care for the item, or accident.

N O O Z accept no responsibility for returned items lost, we suggest you return via tracked NZ Post or Courier, so you can trace its progress.

If you require a replacement product for a faulty item we will send you a return label with the new item so that you can return the faulty one. This is only to be used for return of the faulty item and if other items are in the return bag you will be charged $12 ($7 postage + $5 penalty) as we are charged a penalty rate by our shipping company. The $12 will be taken off the amount refunded or credited for the unwanted items.

If you don't require a replacment product but still require a return label for a faulty item we will email you the return label to print off and attach to your return item. As above, you will incur a $12 charge if you send back other items that aren't faulty.

Due to the nature of apparel manufacturing, we cannot guarantee the consistency of the exact colour of our apparel. Apparel fabric, may have variations in colour, hue and texture because of manufacturing processes. We endeavour to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colour you see depends on the monitor you are using, we cannot guarantee that your monitor's display of any colour will be completely accurate. 




Attn: Returns
127 Gordon Road
Mosgiel 9024



Returns Form

2024 Upcoming Pop-Ups

N O O Z Pop-up Stores and Events are coming to a town near you!

Watch this page for updates on dates and locations as we make our plans.